Delivery information

Where do we deliver to? How will my order be sent? Can I collect my order? Postage costs Postage cost guarantee Returns and refunds

Payment information

What types of payment do you accept?

Where do we deliver to?
We deliver to Finland, Scandinavia and the rest of Europe.

How will my order be sent?
Standard orders are sent by the postal service Posti.
Heavy shipments or special deliveries will be confirmed on a case by case basis.

Can I collect my order?
It is possible to collect your order.
Please so we can make arrangements for the collection of your order.
Collected items must be paid for in advance or by cash on collection.

Postage costs
The table below shows the different postal charges based on the weight of the consignment.

Orders up to 1.5kg in weight are sent via the normal postal service and are untrackable.
Orders weighing 2kg or more will be sent via a trackable courier service.
In Finland we use Itella and the parcel will be delivered to your nearest post office for you to collect.
International orders will be sent via a door-to-door courier service. Delivery times vary from 1 to 8 days depending on your location. We will inform you of the standard delivery time when we confirm that your has been sent.

Postage cost

Weight Area A Area B Area C Area D Area E Area F Area G 0 - 100g 1.50€ 2.50€ 2.50€ 2.50€ 2.50€ 2.50€ 2.50€ 100 - 250g 2.00€ 4.00€ 4.00€ 4.00€ 4.00€ 4.00€ 4.00€ 250 - 450g 4.00€ 6.00€ 6.00€ 6.00€ 6.00€ 6.00€ 6.00€ 450 - 500g 6.00€ 12.50€ 12.50€ 12.50€ 12.50€ 12.50€ 12.50€ 500g - 1kg 7.10€ 17.50€ 17.50€ 17.50€ 17.50€ 17.50€ 17.50€ 1kg - 1.5kg 8.50€ 22.50€ 22.50€ 22.50€ 22.50€ 22.50€ 22.50€ 1.5kg - 2kg 8.50€ 25.00€ 25.00€ 35.00€ 40.00€ 35.00€ 35.00€ 2kg - 5kg 10.05€ 42.50€ 55.00€ 42.50€ 65.00€ 42.50€ 42.50€ 5kg - 10kg 12.95€ 47.50€ 57.50€ 47.50€ 70.00€ 55.00€ 55.00€ 10kg - 15kg 12.95€ 50.00€ 60.00€ 50.00€ 72.50€ 67.50€ 67.50€ 15kg - 20kg 18.00€ 55.00€ 62.50€ 55.00€ 77.50€ 80.00€ 80.00€ 20kg - 25kg 18.00€ 60.00€ 67.50€ 60.00€ 82.50€ 90.00€ 90.00€ 25kg - 30kg 18.00€ 62.50€ 72.50€ 65.00€ 87.50€ 100.00€ 100.00€

Areas

Area Destination Area A Finland Area B Sweden, Denmark and Germany Area C Belgium, Netherlands and Great Britain Area D Estonia, Latvia and Lithuania Area E Austria, Switzerland, Luxemburg and Norway Area F Spain, Portugal, Italy, Greece, Malta, Cyprus, France and Ireland Area G Poland, Bulgaria, Croatia, Czech Rep, Hungary, Slovakia and Slovenia

For other countries please contact us and we will be happy to quote a delivery cost based on the items that you would like to purchase.

Postage cost guarantee
Whilst we make every effort to calculate the postage costs correctly, based on the weight of the products, we can get the odd overcharge with multiple item orders such as tools and accessories. We guarantee that if the actual postage cost is lower than the price quoted at check-out you will be charged the lower price.

Returns and refunds
We have a 100% satisfaction guarantee and are happy to exchange or refund any unused or defective items returned to us within 14 days of receipt.
All items are checked before dispatch but if your order is found to contain faulty items we will exchange or refund the full amount of the item in question.
If we have supplied your order correctly but you simply wish to return an item purchased in error or not to your satisfaction we will refund in full the returned item(s) received to us in re-saleable condition. You will be responsible for the return postage costs.

What types of payment do you accept?
We accept all major credit cards payable through PayPal. No PayPal account is required to use this service.
Payments by bank transfer are also welcome. Bank details along with the payment reference will be sent via email when this check out option is selected.

If you do not wish to use the check-out system then please send us an email detailing the products you are interested in and we will gladly process your order for you.