Should your purchases be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply:
We must be contacted before any return is made and you have received a confirmation from us.
Upon receiving the confirmation the goods must be returned within 14 working days.
A copy of your sales order should be included with your returned goods with clear marking on the sales order which goods are returned.
All items should be returned in their original packaging and a saleable condition to obtain a full refund.
All carriage charges for unwanted goods will be at your own expense.
Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
Should any consignment be sent to you incomplete please contact us within 7 working days. We will be pleased to investigate this for you and to arrange for the completion of your order.
Should you receive any parcel from us that contains damaged goods you should notify us immediately. We will then arrange for collection and replacement.
If any damaged items have been used they will be deemed acceptable by you and will not be considered for replacement, only repair.
For the avoidance of doubt, nothing in this policy shall affect or modify your STATUTORY RIGHTS. Your right of cancellation will be in accordance with our published terms and conditions.
Data Protection Act
The information that you provide to us will only be used for credit and security checks and for managing your account.
All content within the Raisio Bonsai and Garden web site, www.raisiobonsai.com, including site design, text, graphics, software compilations, underlying source code, software (including applets) are the intellectual property of Raisio Bonsai and Garden. The copy of such materials is strictly forbidden without specific written permission from the owner. You may however print complete pages of the site as hard copies for your own personal use.
Where indicated, VAT is quoted at 24% or 10%, depending on the product, and may be subject to change without notice in line with Government legislation.
While we use reasonable measures to ensure that the contents of this Site are accurate and up to date Raisio Bonsai and Garden does not accept any liability for any information which may not be accurate. We also reserve the right to change data, references and product specifications at any time.
The pricing and availability information is subject to change without notice.
*Order value for special offers is based on the total value of the products and does not include any postage charges.